Domestic Shipping (Malaysia)
We offer free Local Shipping for Malaysian orders above RM150 (MYR).
Please refer to the table below for shipping fees based on regions in Malaysia.
| Regions | Price (MYR) |
| West/East Malaysia (above RM 150) | FREE |
| West Malaysia | RM 8.00 |
| East Malaysia | RM 15.00 |
Please note that all local orders will be processed within 5-7 business days.
International Shipping
Shipping rates will be calculated during your check out. Please refer to the table below for shipping rates based on countries.
| Countries | Tracked mail (USD$) |
| Brunei, Cambodia, Indonesia, Laos, Myanmar, Philippines, Singapore, Thailand, Vietnam | $12 onwards |
| Rest of the world (excluding USA) | $15 onwards |
| United States of America | $32 onwards |
International Tracked Mail
Tracked mail will be shipped using Poslaju Flexipack International. Please refer to the link below on which countries we are able to ship to:
https://www.pos.com.my/faq/#category-container-71
Your signature will be required during the arrival of the parcel at your door step. Tracking numbers will be provided once your parcel has been sent out.
Please note that international deliveries may be subject to import duties and taxes, which are levied once the package reaches its specified destination. We cannot control and are not liable for customs clearance and service fees as determined by the mail carrier or the destination country’s customs officials, and those fees are not a basis for refunds. By making a purchase, the customer acknowledges the possibility of additional fees upon import, and agrees that those fees will be your sole responsibility. For further information on customs duties and taxes, please refer to your local customs office or website.
USA Tracked Mail
- We now offer shipping to the USA through UPS Express.
- Rates start at $32.
- Estimated delivery time: 3–5 business days.
- Orders ship directly from Malaysia.
- Important: Import duties, tariffs, or taxes (if applied) are the responsibility of the customer.
- Please note that we are not responsible for parcels delayed, held, or stopped at your country’s customs. Kindly purchase with this risk in mind.
FAQ
What is the estimated time of delivery for international orders?
Approximately 10-30 business days for tracked mail. Approximately 1-3 months for letter mail. Please order in advance to avoid any disappointment or please reach out to me at shopartsyjadey@gmail.com if you have any questions about shipment.
What if my package is late or lost?
If your order hasn’t arrived, please contact the carrier and allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please write to shopartsyjadey@gmail.com.
What if my item arrives damaged?
Any damages occurred during the transport is beyond our responsibility. However, we will do our very best to pack your order securely so that it arrives in pristine condition.
What do I do if I receive the wrong product?
We apologise if we had your order wrong and caused any inconveniences. Please email to us directly at shopartsyjadey@gmail.com within a week of reported delivery with a picture of proof and your order ID.
Requests to refund / exchange will not be entertained if picture of proof and tracking number regarding product is not sent to us, or time period upon reported delivery has exceeded one week.
Can I change my order?
Yes but only if your order has not been shipped out yet. Please inform us as soon as possible by writing to shopartsyjadey@gmail.com or a quick DM @artsyjadey if you wish to make changes to your order.
FAQ for USA orders only
Q: How much does shipping cost?
A: Rates start at $32, depending on the order size/weight.
Q: How long will delivery take?
A: Estimated delivery is 3–5 business days.
Q: Where are orders shipped from?
A: All orders are shipped from Malaysia.
Q: Who is responsible for import duties or tariffs?
A: Any import duties, tariffs, or taxes (if applied) will be the responsibility of the customer.
Q: What if my parcel is held by customs?
A: We are not responsible for parcels delayed, held, or stopped by your country’s customs. Please make your purchase with this risk in mind.
